My Opinion

nothing but my opinion

Converge ICT Solutions - even the service center distributes lies

The largest lie from the service center today has been that an undersea cable got cut in front of Hong Kong multiple times. The problem is only that the routing problems are getting found at the Philippines inside the network from Converge ICT Solutions and not somewhere else.

This fact get shown very simple by reading a tracert (Windows systems) or traceroute (Linux systems). Undersea lines having a longer ping times. And it would make no sense for any Internet provider to register IP-addresses in a foreign country.

The route from Converge ICT Solution to Hong Kong has in common some routers to Los Angeles. So the service staff and managers from Converge hat the stupid idea, that they can sell force majeure to their customers instead of telling the truth to them.

As you can see on the red marked lines in the following screenshots the problem starts between the IP-addresses 202.69.188.109 -> 202.69.189.218 on the Route to Los Angeles, USA, Level3 Network and 202.69.188.109 -> 202.69.178.141 to Hong Kong, Telia.Net.

Here the route to Los Angeles:

The router 202.69.198.218 is really the last router at the Philippines before the undersea cable. But in the following screenshot, the route to Hong Kong, we see the same router with the same IP-address which is before 202.79.198.18. This router has the 202.69.188.109. As 202.69.189.218 makes already problems the failure has to get searched between the routers 202.69.189.218 and 202.69.188.109 in this case.

A little bit more clear is the situation with the route to Hong Kong. There are after the router 202.69.188.109 two more routers cascaded before the data are entering the undersea line. The first one is the router with the IP-address 202.69.178.141 which is forwarding the traffic to the router with the IP-address 202.69.178.54. Both routers are at the Philippines and not one of them gets found underseas:

If an undersea cable got cut on multiple places, then the packet loss is 100% and not like shown in the screenshots 25%. Here we see which deadbeats are working at Converge ICT Solutions.

The first try from the technical support of converge has been to make someone other guilty for their problems - with other words a big lie:

Tsr3 (Converge ICT)

Aug 28, 14:42 CST

Dear Mr. Faix,


Please be advised that we're having a technical issue on our third party which is the main provider of our internet connection. As we verified the main problem causing this is the cables connected under the sea that links to Hongkong is currently on checking. We also receiving many reports same as this issue, rest assured that we prioritize this problem to resolved immediately.

Thank you for you patience,

Sincerely,
Jaypee
Technical Support Representative - Regional ( Pampanga )
Converge ICT Solutions, Inc.

The problem from the message above is not only that the content is a lie. The problem is that Converge ICT Solution is the one, with whom I have a contract and who is responsible for the contract. It is their problem if they have hired any subcontractors.

The next lie, which has arrived at my inbox has been:

Tsr3 (Converge ICT)

Aug 28, 15:14 CST

Dear Mr. Faix,

As of 28 August 11:00 am, last update

Our International backbone providers are still working on the resolution of the Submarine Cable Cut issue. Multiple fault points have been detected, to wit.

AAG: Approximately 85 kilometers from South Lantau Cable Landing Station based in Hongkong.

ASE: Approximately 63.5 kilometers from their Hongkong Landing Station.

TGN-IA: Approximately 54 Kilometers from their Hongkong Landing Station

All of our providers have initiated their repair process. Estimated time of repair will depend on the availability of submarine cable ships, international permits and weather conditions.

Thank you for your understanding. 

Sincerely,
Jaypee
Technical Support Representative - Regional ( Pampanga )
Converge ICT Solutions, Inc.

I did not know that from the Philippines is it only 65km to Lantau. The airplane takes a little bit longer than 2 hours. In any case Jaypee has forgotten, that Los Angeles and Hong Kong are not reached over the same undersea cable. I have been thinking that the people at the Philippines are more intelligent, but here we can see, that they are even not able to lie in a way that it sounds believable. If a undersea cable gets cut, then the packet loss is 100% and not only 25%.

Converge ICT Solution promotes at their homepage: "Experience better at home and in the office WITH END-TO-END PURE FIBER TECHNOLOGY". The reality is very different to the promotion. Everybody can see which technical deadbeats they are if they need to use such lies in the case of problems because they are not able to solve the problems. Routing problems and high drop rates are normally at their network.

It looks like that Converge ICT Solutions has big problems by organizing the land transport for a submarine at the Philippines, because they are not able to fix their internal routing problems the whole day. It looks like the only person, who is able to configure routers is on vacations.

A trace done from the other site shows that the international lines from Converge ICT Solutions are not showing any problem and there is no packet loss:

Here is a screenshot from Austria/Europe to the Los Angeles gateway of Converge ICT Solutions located at the Philippines:

It is a bad situation for such deadbeats if they lie to the wrong person!!!

Each provider is using different routes for the case if one drops for the reason of a failure, that the others are overtaking the routing of the traffic. Converge ICT Solutions sees it different. If one route fails, then the others have to stop too.With this system they are only increasing the risk with each additional route that they have a full black out for the case one route fails.

Additional they have increased the bandwidth for the users with the beginning of this month, that the users have now less bandwidth than before, but have to pay more for less. That can get called to be a scam.

Such an amateur Internet provider needs to hide their own routing failures from the public. All incoming traces from the Hong Kong and Los Angeles routes are ending up at the IP address 202.69.188.110. Here an example using the Hong Kong Route:

  1     2 ms     2 ms     2 ms  192.168.1.1
  2     3 ms    15 ms     2 ms  153-108-142-078.ascus.at [78.142.108.153]
  3    11 ms    11 ms    10 ms  asr-2.ix2.vie.at.as39912.net [77.220.110.79]
  4    13 ms    10 ms    23 ms  Vl2699-c76-5.ix2.vie.at.as39912.net [95.143.81.73]
  5    22 ms    21 ms    22 ms  vl72-ae0-mx80-1.ix2.ffm.de.as39912.net [81.94.62.68]
  6    23 ms    22 ms    22 ms  100ge7-2.core1.fra1.he.net [80.81.192.172]
  7    31 ms    38 ms    42 ms  100ge5-2.core1.par2.he.net [72.52.92.13]
  8    52 ms    38 ms    38 ms  flag-as-as15412.10gigabitethernet7-13.core1.par2.he.net [216.66.89.214]
  9   222 ms   222 ms   222 ms  xe-2-2-0.0cjr02.prs001.flagtel.com [62.216.129.173]
 10   222 ms   222 ms   222 ms  xe-0-0-0.0.pjr04.ldn001.flagtel.com [85.95.25.181]
 11   221 ms   232 ms   221 ms  ge-0-1-0.0.pjr01.hkg005.flagtel.com [85.95.27.12]
 12   222 ms   246 ms   222 ms  xe-3-0-1.0.cji02.hkg003.flagtel.com [62.216.129.225]
 13   227 ms   226 ms   236 ms  80.77.1.94
 14     *      275 ms   276 ms  global.hgc.com.hk [218.189.23.198]
 15   274 ms   285 ms   274 ms  202.69.188.13
 16   274 ms   274 ms   275 ms  202.69.188.110
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Ablaufverfolgung beendet.

The German phrase "Zeitüberschreitung der Anforderung" has the meaning "Request timed out".