My Opinion

nothing but my opinion

Converge ICT Solution Inc. - a service desert and teasing their customers

You are in a bad situation if you are living in an area where Converge ICT Solution Inc. is the only Internet provider. If your job or project requires a permanent Internet connection then you need to buy additional some additional load from a mobile phone provider, because the Internet from Converge ICT Solution Inc. has most of the time problems. The only thing where they have no problems or which is really functioning is their money collection. For example they are even trying to collect money by using an attorney for a cable TV contract, which has not been functioning and got cancelled for this reason. Such a case has happened to the father of my spouse.

Their actual basic offer is:

For this money, you'll get cable TV, which is only functioning if you are lucky and a very seldom functioning and castrated Internet connection having a private IP address. For example is actual the following connection information show at my router:

Internet-IP-Adresse: 10.45.96.163
Subnetzmaske: 255.255.240.0
Standard-Gateway: 10.45.96.1
DNS1: 202.69.189.140
DNS2: 202.69.165.10

The offered 5 Mbit are only in the internal network available if you don't have any package loss, what has never happened during the last 3 years. Actual is the best situation a package loss of 10% until their upstream provider. Package losses of more than 60% are for Converge ICT a normal situation and not something what needs to get fixed.

An actual trace route to yahoo.com shows the problem:

The bottleneck gets already found at the IP address 10.70.10.2 in this case. Around two yeas ago I have reported this host already and repeated the report a few times. Their only solution has been to turn of answering pings at this host. That I'm not the only one, who has problems with this amateur cable provider, Converge ICT Solutions Inc., gets shown on Twitter under the hashtag #convergeict and #pldtMyDSL.

As Converge ICT Solutions Inc. has so many problems in their Internet connection, I'm monitoring their service from the time I wake up until I'm going to bed again. During the past week their service has not been working before 7:00 am. It is understandable that they need to fix their problems and I have kept myself quiet as I have seen their service trucks in our area. These deadbeats are still thinking that their problems are getting found in the last mile. I have reported them with traces and ping statistics, where they need to start searching for their problems, but they are even resistant against technical facts coming from a third party. Last year on April 18, 2016, during a quiet time on their Internet connection, I have already reported the source of the problems (click on the screenshot to enlarge it):

The screenshot above shows the output from the open source software Ping Tracer, which makes every second a ping to each router on the way until the international connection. The problem gets shown inside the Converge network at the host with the IP 202.69.189.77. 192.168.1.1 is my private router and 10.105.0.1 is the first router in the Converge network. 10.105.0.1 shows during the monitored time 10:16 - 10:41 am not one lost package. During the same time the next router after 10.105.0.1 with the IP 202.69.189.77 had a package loss of 4.1%. Such an defect router can be the reason for any network problems and can result in a blocking the whole network traffic. Also the screenshot shows that the problem does not get found in the last mile.

A similar picture gets shown as yesterday, February 3, 2017, between two longer shutdowns of the Internet connection. Here the screenshot from yesterday showing the time 9:03 pm - 9:29 pm:

With other words, it cannot be what is not allowed. The network engineers from Converge ICT seems to be so much convicted about themselves, that they send out the field technicians for changing the cable modems instead of moving their own ass. The problem still stays unsolved. It does not matter to the lazy Converge network engineers, because only their customers are suffering from their incompetence.

One more fact proves that the problem needs to get searched in the routers or in the upload channels from the cable modems. During one of the visits of the Converge ICT Solutions technicians, he has exchanged the cable modem against one from Motorola. At this cable modem the upload channel can get chosen manually for the case problems are coming up. Some times it really helps to change the upload channel, but that is not a real solution for professional Internet provider. It is only a basal solution, but that fact shows that the problems are coming from a simple overbooking of the available hardware and network.

Here is a screenshot how the problem is normally building up:

The yellow bars are showing the long pings and the red one the package loss to each host. If one router blocks, because he cannot forward a package to the next router, the first one blocks too. The total black out is building up this way. Some times you can solve the problem by simple changing the upload channel and you get an acceptable Internet connection for simple browsing.

It even does not help to chose another offer from Converge because their problems are getting found in their internal network until their upstream provider. So even if you chose their fiber to home package, you'll suffer from the same problems. Not one Internet provider has different networks for their routing for their different offers.

Update 2017-02-03 7:30pm:

The following screenshot shows again a dropped line. For both drops is the staff from Converge guilty. Their stupid staff thinks, that they need to change for all their users the upload channel. The problem is, that all connections are dropping and cannot reconnect for the reason of overloading the network.

Here is a screen shot from the modem settings taken at 06:53:57 pm it shows upload channel 3:

Here the game continues. Every time the connection stops working as the upload channels gets set to 1:

At 07:12:55 pm the upload channel got again set to 1 from remote:

I have set the upload channel at 07:17:11 again to 3 and the connection is working again. From my site, I have to reboot the cable modem after setting the channel. From the remote site the channel can get changed without rebooting the cable modem:

This game has been continuing a few times until the deadbeat at the other end has given up. That are the stupid ideas from some staff in their IT department, who does not know what he is doing. So keep yourself away from such a provider, where the staff seems to get bored and are thinking they have to destroy your Internet connection.

The contact details from Converge ICT Solutions Inc.:
Converge Information and Communications Technology Solution Inc., Yamamoto Building, National Road, Cut-Cut, Pulilan, Bulacan, Philippines, Mobile No. 0933 552 5517

Main office: Reliance Center Annex 1 #99 E.Rodriguez Jr.,Ave. Bo. Ugong Pasig City, Philippines Pasig, Manila 1604 Philippinen

Office Pampanga:
5th Floor Savers Mall Bldg Balibago, Angeles, Pampanga, 2009
Phone: +63.458940100
Email: sysad@comclark.com

https://www.convergeict.com/

https://www.facebook.com/ConvergeICTOfficial/
https://www.facebook.com/HelloAirInternet/
https://www.facebook.com/AirCableTV/

https://www.linkedin.com/company/converge-ict-solutions-inc-

https://twitter.com/Converge_CSU

Domain registration data from convergeict.com:

Domain Name: convergeict.com
Registry Domain ID: 1649832348_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2016-03-24T15:25:50Z
Creation Date: 2011-04-08T06:36:18Z
Registrar Registration Expiration Date: 2025-04-08T06:36:18Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Converge ICT Solution Inc
Registrant Organization: Converge ICT Solution Inc
Registrant Street: 5th Floor Savers Mall Bldg Balibago
Registrant City: Angeles
Registrant State/Province: Pampanga
Registrant Postal Code: 2009
Registrant Country: PH
Registrant Phone: +63.458940100
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: sysad@comclark.com
Registry Admin ID: Not Available From Registry
Admin Name: Philip Vargas
Admin Organization: Converge ICT Solution Inc
Admin Street: 5/F SaversMaill Bldg, McArthur Hi-way
Admin City: Angeles City
Admin State/Province: Pampanga
Admin Postal Code: 2009
Admin Country: PH
Admin Phone: +63.458940100
Admin Phone Ext:
Admin Fax: +63.458940108
Admin Fax Ext:
Admin Email: pmdvargas@convergeict.com
Registry Tech ID: Not Available From Registry
Tech Name: Philip Vargas
Tech Organization: Converge ICT Solution Inc
Tech Street: 5/F SaversMaill Bldg, McArthur Hi-way
Tech City: Angeles City
Tech State/Province: Pampanga
Tech Postal Code: 2009
Tech Country: PH
Tech Phone: +63.458940100
Tech Phone Ext:
Tech Fax: +63.458940108
Tech Fax Ext:
Tech Email: pmdvargas@convergeict.com
Name Server: NS1.METROCONNECT.COM.PH
Name Server: NS2.METROCONNECT.COM.PH
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2017-02-04T00:00:00Z <<<